Frequently asked questions.
These are the questions we are most often asked about project scope, production, quality control and overseas delivery support.
What service stages does a one-stop space solution cover?
It covers the full scope from early-stage space planning and design, material selection and construction execution, through to furniture arrangement and soft furnishing matching. You do not need to coordinate with multiple separate vendors during the same project.
What kinds of projects can JIAMOO undertake?
We handle residential spaces such as apartments and villas, commercial spaces such as hotels, resorts, offices and retail stores, and public spaces such as exhibition halls, activity rooms, schools and similar environments.
How do you ensure quality?
Professional QC staff monitor the whole production process and keep photographic records. After production, inspections can be completed by video call, customer on-site review or a third-party inspection agency appointed by the client. Products are packed only after passing inspection.
What about transportation and delivery terms?
We can discuss arrangements according to your requirements and offer multiple delivery options, including ex-factory delivery, DDU and DDP.
How do you solve installation issues after the goods arrive overseas?
We provide installation drawings, tutorial videos and online guidance. For projects that require it, we can also arrange our professional Chinese installation team for on-site support.
How long is the warranty period and what happens if a problem arises?
The warranty period is generally 1–3 years for product quality defects. We start with remote troubleshooting and, when needed, send replacement components or arrange local follow-up handling.